Anshul Shah

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Anshul Shah

IT Support Specialist

Detail-oriented IT Support Specialist with hands-on experience in end-user support, incident management, system troubleshooting, and technical documentation. I help organizations maintain reliable, efficient, and secure IT operations.
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My Work

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2

Years of experience

Anshul

About Me

I am a dedicated IT Support Specialist with experience providing first-level technical support, resolving application and system issues, and supporting end users in fast-paced environments. With a strong foundation in Windows and Linux systems, programming basics, and ticket-based incident management, I focus on delivering timely, accurate, and user-focused technical solutions. My approach emphasizes structured troubleshooting, clear documentation, and continuous process improvement.
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My expert
areas

Experienced in delivering technical support through structured troubleshooting, system diagnostics, incident escalation, and documentation to ensure smooth IT operations and high service reliability.
My Resume

Skills

Technical Support & Troubleshooting

Incident Management & Ticketing

Programming & Scripting Basics

IT Documentation & Knowledge Base Management

Windows & Linux System Support

Virtual Machines & System Configuration

  • 2

    Years of Experience

  • 200

    Issues Resolved

  • 30

    Knowledge Base Articles

  • 10

    Virtual Machines Configured

Education

Diploma in Computer Science
University of Regina
Regina, Canada
January 2023 – June 2024
High School
Bright Day School
Vadodara, Gujarat, India
June 2021 – May 2022

Experience

Creekside Pub and Brewery

Cook

  • Prepared and cooked food according to established recipes and quality standards in a fast-paced environment.

  • Ensured proper portioning, taste, and presentation of dishes to maintain customer satisfaction.

  • Followed food safety, hygiene, and sanitation standards consistently during daily operations.

  • Monitored food preparation times during peak hours to maintain service efficiency.

  • Coordinated with kitchen staff to support smooth workflow and timely order completion.

HCL Technologies

IT Intern

  • Provided first-level technical support for application and UI-related issues, ensuring timely issue resolution.

  • Troubleshot software problems and escalated unresolved issues to senior teams following standard IT procedures.

  • Assisted with UI development tasks using HTML, CSS, and JavaScript to support application improvements.

  • Managed databases and executed basic MySQL queries to retrieve, update, and validate data.

  • Documented recurring issues and resolutions to support internal knowledge sharing and team efficiency.

Certifications

Technical Support Fundamentals

January 2026

Google

The Bits and Bytes of Computer Networking

January 2026

Google

Projects

Virtual Machine Lab

Academic / College Project

IT Support Lab Technician

Skills Used

  • VirtualBox, Windows OS, Ubuntu OS, Virtual Machines, System Configuration, Network Configuration, IT Troubleshooting, Technical Documentation

Key Roles

  • Created and managed Windows and Ubuntu virtual machines using VirtualBox to simulate real-world IT environments.

  • Installed operating systems and configured system resources such as CPU, memory, and storage.

  • Configured network settings and verified connectivity between virtual machines.

  • Used snapshots and rollback features to support system recovery and troubleshooting scenarios.

  • Documented common IT issues and step-by-step solutions to support learning and knowledge sharing.

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